Palm Tran shakeup following consultant’s report on manipulation of Connection stats

The head of Palm Tran has demoted the Palm Tran Connection’s director, who admitted to investigators that his agency manipulated software to boost on-time stats, and has accepted the resignation of the man who once ran all of Palm Tran.

(Lannis Waters/The Palm Beach Post)

(Lannis Waters/The Palm Beach Post)

Clinton Forbes’ announcement about Director Ron Jones and former director Chuck Cohen is one of several changes he outlined in a memo that accompanied a 20-page report by a consultant he hired following a blistering March 31 report by the Palm Beach County Office of Inspector General.

» RELATED: Palm Tran safety policy a pain for motorized-bike commuter

(Richard Graulich/Post)

(Richard Graulich/Post)

The 103-page March 31 report outlined a systematic doctoring of software. It says managers altered, or directed dispatchers to alter, between 21,000 and 46,000 reports.



Forbes wrote in a memo to county leadership, released along with the report late Thursday, that while “some of the conclusions varied” from the Inspector General, it was “complementary to their investigation and uncovered several management issues which resulted in significant problems” at the Connection, which provides call-ahead bus service for the elderly, disabled and ill.

Forbes said he’ll hire a consultant to run the Connection as interim, work on the recommendations of both reports, and help search for a new director.

He also said he’s created an office of Performance Management at Palm Tran “to ensure the integrity and accuracy” of the agency’s data. He also said he’s brought the Connection’s operations directly under Palm Tran and has created a new Chief Operating Officer position from the former Deputy Director of Fixed Route, the post to which Cohen was demoted.



Poor on-time performance cost Cohen, Palm Tran executive director for nearly a decade, a demotion in January 2014, and later led to a major overhaul of Palm Tran Connection, which for years, has struggled with complaints about late service, rude drivers and unclean buses.



To learn more, go later to my

Read memo and full consultant’s report here

FROM THE BEGINNING: Click to read The Post’s complete coverage of Palm Tran Connection’s problems.

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